Refund Policy

1. Your Right to Cancel

Under the Consumer Contracts Regulations 2013 (implementing EU Directive 2011/83/EU), you have the right to cancel your order within 14 calendar days of receiving your goods, without giving any reason. This right begins on the day you (or a nominated third party) receive the goods.

2. How to Request a Return

To exercise your right to cancel, notify us before the 14-day period expires by emailing info@youthactive.shop with your name, order reference and a clear statement that you wish to cancel. We will acknowledge your request within two working days and provide return instructions.

3. Return Condition

Items must be returned in their original, unopened packaging where possible. We reserve the right to make a deduction from the refund if the value of the goods has been diminished by handling beyond what is necessary to establish the nature, characteristics and functioning of the product.

4. Refund Processing

Once we receive and inspect the returned goods, we will issue a full refund of the purchase price within 14 calendar days. Refunds will be issued via the original payment method. We do not charge a restocking fee. Return postage costs are the responsibility of the customer unless the item is faulty or incorrectly sent.

5. Faulty or Damaged Goods

If your order arrives damaged or is faulty, please contact us at info@youthactive.shop within 7 days of receipt with a description and photograph of the issue. We will arrange a replacement or full refund at no additional cost to you.

6. Non-Returnable Items

For hygiene and safety reasons, opened food supplement products that have been unsealed cannot be accepted for return unless they are faulty. This does not affect your statutory rights.

7. Contact

Returns enquiries: info@youthactive.shop · Sundial Hollow Review Ltd · 14 Kestrel Lane, Bristol BS1 4QR, United Kingdom